FAQ

How long do hair extensions last on average?

The lifespan of hair extensions depends on the hair type, the chosen method, and the care. Generally, we use the following guidelines for proper use and maintenance:

• Remy nanoring extensions have an average lifespan of approximately 3 months.
• Virgin nano ring extensions go on average 6 months with it.
• Premium virgin wefts have an average lifespan of approximately 9 months.

Proper care, using the right products, and correctly following the aftercare instructions significantly impact how long your extensions stay beautiful. Using the full Luxury Gold care line and following our aftercare instructions maximizes their lifespan, and you can claim the warranty under our terms and conditions.

How many hair extensions does my client need on average?

The number of hair extensions needed depends on the hair density, the desired length and volume and the chosen method. We use the following numbers as a guideline:

Nanoring extensions
For thin hair, on average 75 to 100 tufts required.
For normal hair this is usually around 100 to 150 tufts.
For thick hair, it is often used 175 tufts or more to achieve a beautiful and full result.

Weft extensions
In case of thin hair, usually 2 packs Enough.
For normal hair we recommend an average 3 packs.
For thick hair, it is usually worked with 4 packs or more.

How do I determine the right color for hair extensions?

You determine the correct color in the lengths and ends of the hair, where your natural hair transitions into the extensions. Here, the color should blend as naturally as possible for a beautiful and invisible result.

We sell professional color samples Specially designed for our hair extensions, these allow you to easily and reliably determine the correct color in the salon.

When will my package be shipped?

Orders placed on working days before 9 p.m. are placed, are shipped the same dayIf you order after 15:00 PM, your package will be shipped the next business day.

Why is my order sometimes shipped as a letterbox package?

If an order fits through the letterbox, we will deliberately send it as letterbox package. This is more environmentally friendly and makes sure that you don't have to stay home to receive the package.

Would you prefer to have your order delivered in a bigger box is being sent? Then you can, for example, order care product, or indicate your wish in the notes with your orderWe will take this into account as much as possible.

I ordered the wrong color, can I return or exchange it?

Luxury Gold is a B2B supplier for professionals. Returning or exchanging hair extensions is therefore not possible as standard.

In exceptional cases We can help you think about an exchange, provided the product unused, undamaged and completely in original condition is. This is always assessed per situation and cannot be guaranteed in advance.

To avoid mistakes, we always recommend carefully determining the color in the lengths and ends of the hair, preferably at daylight, and use our professional color samples.

For salons that do not yet have a full stock, we offer the option of stocking extensions to be taken out in advance and paid off interest-free in 12 monthsThis way you can work with multiple colors right away, without having to make a large investment all at once.

How can I track my order with track & trace?

Once your order has been packed and shipped, you will automatically receive an email from Luxury Gold with a track & trace code.
With this code you can easily track your shipment online and see it expected delivery time of your package.

Didn't receive an email? Please check your spam folder.

My mailbox package is marked "delivered," but I haven't received anything. What now?

Sometimes the track & trace status indicates that your letterbox package has been delivered, even though you haven't received it yet. This is because letterbox packages are often scanned by the delivery service at the distribution center.

In most cases the package will be actually delivered a day later.
If your order hasn't arrived after 1 business day, please contact us and we'll check it for you right away.

Where can I go with questions about my shipping status?

Do you have questions about the shipping of your order?
Simply send us a WhatsApp message and state your order numberOur Luxury Gold team will help you as soon as possible with an update on your shipping status.

What guarantee do you offer on hair extensions?

We offer a guarantee on severe color fading en Hair loss of our hair extensions, provided that they are worked according to our placement, care and aftercare guidelines and with the complete Luxury Gold care line in regular size.

The guarantee on Hair loss applies exclusively to weft extensions. At loose extensionsLike nano ring extensions, slight hair loss can occur from insufficient blow-drying or, for example, sleeping with wet hair. These extensions are naturally prone to this. more sensitive to, which means that hair loss with loose extensions is not covered by the warranty.

Warranty claims are always individually assessed to carefully determine whether the problem falls within the warranty conditions.

What conditions must I meet to receive a warranty?

To be eligible for the warranty, a number of clear conditions must be met. You must have a invoice or proof to be able to provide evidence that the customer works with Luxury Gold hair extensions and the products described below.

In addition, it must be demonstrable that the customer uses the complete Luxury Gold care line, consisting of shampoo, mask, conditioner, leave-in conditioner, heat protector and serumThese products are specifically formulated for our hair extensions and are essential for maintaining quality.

Also the use of the Luxury Gold extension brush Mandatory. This brush is designed to prevent damage, tangles, and unnecessary tension on the extensions and is part of proper aftercare.

If these conditions are met and the aftercare instructions have been followed correctly, a warranty claim can be processed. Every claim is individually assessed.

Does the guarantee also apply to hair extensions becoming dry or tangled?

No, we give no guarantee of dryness or tangling of hair extensions. This has to do with the degree of tax and friction what the extensions are exposed to during wear.

Factors such as brushing, sleeping, styling, clothing, exercise and daily activities influence the condition of the hair. insufficient friction or insufficient care Dryness or tangling can occur, regardless of the quality of the extensions. This can occur every set of hair extensions and is therefore not an indication of a product fault.

Proper care, using the right products, and following the aftercare instructions help minimize dryness and tangles, but cannot completely eliminate them. For this reason, dryness and tangle formation occur. not under warranty.

What aftercare do you expect with hair extensions?

To maintain quality and to be able to claim warranty, we expect hair extensions to be cared for according to our aftercare and care guidelines. Proper aftercare is essential to tangles, unnecessary stress and damage to the attachment to prevent.

This means, among other things:

• the hair regularly have it rehomed
• brush gently with the right brush
• wash, dry and style correctly
• don't sleep with wet hair
• work exclusively with the Luxury Gold care products

Insufficient or incorrect aftercare may lead to additional wear and tear and is not covered by the warranty.

Daily use & external influences

In addition to basic care, daily factors also play a role in the condition of hair extensions. Exposure to sunlight, chlorine or seawater, sport, perspiration en friction from clothing or accessories can affect the quality of the hair.

We advise to:

• to protect the hair from bright sunlight
• avoid contact with chlorine and salt water or care for the hair immediately afterwards
• to wear the hair up during sports
• use soft hair accessories
• Do not apply oils, serums and masks at the roots
• do not apply any chemical treatments to extensions

Damage caused by these external influences or by incorrect use is not covered by the warranty. To maintain quality and to be able to claim warranty, we expect hair extensions to be cared for according to our aftercare and care guidelines. Proper aftercare is essential to tangles, unnecessary stress and damage to the attachment to prevent.