FAQ

How long do hair extensions last on average?

The lifespan of hair extensions depends on the hair type, the chosen method, and the care. Generally, we use the following guidelines for proper use and maintenance:

• Remy nanoring extensions have an average lifespan of approximately 3 months.
• Virgin nano ring extensions go on average 6 months with it.
• Premium virgin wefts have an average lifespan of approximately 9 months.

Proper care, using the right products, and correctly following the aftercare instructions significantly impact how long your extensions stay beautiful. Using the full Luxury Gold care line and following our aftercare instructions maximizes their lifespan, and you can claim the warranty under our terms and conditions.

How many hair extensions does my client need on average?

The number of hair extensions required depends on the hair density , the desired length and volume , and the chosen method. As a guideline, we use the following numbers:

Nanoring extensions
For thin hair, on average 75 to 100 tufts required.
For normal hair this is usually around 100 to 150 tufts.
For thick hair, it is often used 175 tufts or more to achieve a beautiful and full result.

Weft extensions
In case of thin hair, usually 2 packs Enough.
For normal hair we recommend an average 3 packs.
For thick hair, it is usually worked with 4 packs or more.

How do I determine the right color for hair extensions?

You determine the right color in the lengths and ends of the hair , where your own hair transitions into the extensions. Here, the color must blend in as naturally as possible for a beautiful and invisible result.

We sell professional color swatches that are specifically matched to our hair extensions. With these, you can easily and reliably determine the right color in the salon.

When will my package be shipped?

Orders placed on business days before 15:00 PM are shipped the same day . If you order after 15:00 PM, your package will be shipped the next business day.

Why is my order sometimes shipped as a letterbox package?

When an order fits through the letterbox, we intentionally send it as a letterbox package . This is more environmentally friendly and ensures that you do not have to stay home to receive the package.

Would you prefer your order to be shipped in a larger box ? You can, for example, order a care product along with it , or indicate your preference in the notes with your order . We will take this into account as much as possible.

I ordered the wrong color, can I return or exchange it?

Luxury Gold is a B2B supplier for professionals . Therefore, returning or exchanging hair extensions is not possible as standard.

In exceptional cases, we can consider an exchange, provided the product is unused, undamaged, and in its entirety in its original condition . This is always assessed on a case-by-case basis and cannot be guaranteed in advance.

To avoid mistakes, we always advise carefully determining the color on the lengths and ends of the hair , preferably in daylight , and using our professional color swatches.

For salons that do not yet have a full stock, we offer the option to purchase a stock of extensions in advance and pay off interest-free over 12 months . This allows you to work with multiple colors immediately, without having to make a large investment all at once.

How can I track my order with track & trace?

Once your order has been packed and shipped, you will automatically receive an email from Luxury Gold with a track & trace code.
With this code you can easily track your shipment online and see it expected delivery time of your package.

Didn't receive an email? Please check your spam folder.

My mailbox package is marked "delivered," but I haven't received anything. What now?

Sometimes the track & trace status indicates that your letterbox package has been delivered, even though you haven't received it yet. This is because letterbox packages are often scanned by the delivery service at the distribution center.

In most cases the package will be actually delivered a day later.
If your order hasn't arrived after 1 business day, please contact us and we'll check it for you right away.

Where can I go with questions about my shipping status?

Do you have questions about the shipping of your order?
Simply send us a WhatsApp message and state your order numberOur Luxury Gold team will help you as soon as possible with an update on your shipping status.

What guarantee do you offer on hair extensions?

We offer a guarantee against severe color fading and hair loss of our hair extensions, provided that our application, care, and aftercare guidelines are followed and the complete Luxury Gold care line in regular size is used.

The warranty against hair loss applies exclusively to weft extensions . With loose extensions , such as nanoring extensions, slight hair loss can occur due to insufficient blow-drying or, for example, sleeping with wet hair. These extensions are naturally more sensitive to this , which is why hair loss with loose extensions is not covered by the warranty.

Warranty claims are always assessed individually to carefully determine whether the problem falls within the warranty conditions.

What conditions must I meet to receive a warranty?

To be eligible for warranty, a number of clear conditions must be met. You must be able to provide an invoice or proof showing that the client uses Luxury Gold hair extensions and the products described below.

In addition, it must be demonstrable that the client uses the complete Luxury Gold care line , consisting of shampoo, mask, conditioner, leave-in conditioner, heat protector, and serum . These products are specifically tailored to our hair extensions and are essential for maintaining quality.

The use of the Luxury Gold extension brush is also mandatory. This brush has been developed to prevent damage, tangles, and unnecessary tension on the extensions and is part of proper aftercare.

When these conditions are met and the aftercare instructions have been followed correctly, a warranty claim can be processed. Each application is assessed individually.

Does the guarantee also apply to hair extensions becoming dry or tangled?

No, we do not guarantee against hair extensions drying out or tangling . This is due to the level of stress and friction the extensions are subjected to while being worn.

Factors such as brushing, sleeping, styling, clothing, exercise, and daily activities influence the condition of the hair. With sufficient friction or insufficient care, dryness or tangling can occur, regardless of the quality of the extensions. This can happen with any set of hair extensions and is therefore not an indication of a product defect.

Proper care, the use of the right products, and following the aftercare instructions help to minimize dryness and tangling as much as possible, but cannot completely rule them out. For this reason, drying out and tangling are not covered by the warranty.

What aftercare do you expect with hair extensions?

To maintain quality and to be eligible for warranty coverage, we expect hair extensions to be cared for according to our aftercare and care guidelines . Proper aftercare is essential to prevent tangling, unnecessary strain, and damage to the attachment .

This means, among other things:

• the hair regularly have it rehomed
• brush gently with the right brush
• wash, dry and style correctly
• don't sleep with wet hair
• work exclusively with the Luxury Gold care products

Insufficient or incorrect aftercare may lead to additional wear and tear and is not covered by the warranty.

Daily use & external influences

In addition to basic care, daily factors also play a role in the condition of hair extensions. Exposure to sunlight , chlorine or seawater , sports , perspiration , and friction from clothing or accessories can affect the quality of the hair.

We advise to:

• to protect the hair from bright sunlight
• avoid contact with chlorine and salt water or care for the hair immediately afterwards
• to wear the hair up during sports
• use soft hair accessories
• Do not apply oils, serums and masks at the roots
• do not apply any chemical treatments to extensions

Damage caused by these external influences or by improper use is not covered by the warranty. To maintain quality and to be eligible for warranty claims, we expect hair extensions to be cared for according to our aftercare and care guidelines . Correct aftercare is essential to prevent tangling, unnecessary stress, and damage to the attachment .